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AI vs. Prices: Shoppers’ Surprising Decisions in New Poll

Surprising new poll shows shoppers prefer the human touch to AI, but are accepting of chatbots if it comes with lower prices.

It’s not a surprise that shoppers prefer the human touch – but a surprising new poll shines new light on this preference. New data from 8×8 reveals most customers will choose a person over a machine. However, this loyalty has a clear financial limit. Many consumers will switch to AI for a tangible discount. This […]